Return & Refund Policy

Return & Refund Policy

At Thoson, we strive to provide clear and transparent return and refund terms.

Return Eligibility

Customers may request a return within 15 days of receiving their order. Requests submitted outside this period may not be accepted.

Return Conditions

• Items must be unused, unassembled, and in original packaging.
• All returns require prior authorization before being sent back.
• Returned items are inspected upon receipt.
• Returns may be refused or partially refunded if items show signs of use, damage, or alteration.

To request a return, contact help@thoson.com with your order number and reason for return.

Order Cancellations

Orders cannot be canceled once shipped or in transit. Customers must wait until delivery before requesting a return.

Return Shipping

Defective or incorrect items: If the item received is defective or incorrect due to our error, Thoson will cover return shipping costs.

All other returns: For non-defective returns, including change of mind, customers are responsible for return shipping costs. International return shipping costs are the customer’s responsibility unless otherwise stated in writing.

Refunds

Once a return is received and inspected, approved refunds will be issued to the original payment method within 1–3 business days. Original shipping fees, if applicable, are non-refundable unless the return is due to an error on our part.

Exclusions

Certain items may be ineligible for return due to hygiene, safety, or regulatory reasons. Any such exclusions will be indicated on the product page where applicable.

Contact Information

For return or refund questions, contact help@thoson.com.