Shipping Policy

Shipping Policy

At Thoson, we aim to provide clear and transparent shipping information.

Order Processing Time

All orders are processed within 3–5 business days. Processing includes order verification, preparation, and handoff to the carrier.

Shipping Time

After processing, orders are delivered within an estimated 6–12 business days, depending on destination and carrier performance. Delivery times are estimates and may vary due to factors beyond our control.

Order Cancellation

Orders cannot be canceled once shipped or in transit. Customers must wait for delivery before requesting post-delivery options.

Shipping Address Responsibility

Customers are responsible for ensuring the shipping address provided at checkout is accurate and complete. Thoson is not responsible for delivery issues caused by incorrect or incomplete address information.

Customs, Duties & Import Taxes

For international orders, Thoson typically covers standard customs fees, import duties, and applicable taxes required for delivery. Additional charges may apply for incorrect or incomplete customer information, refused or unclaimed shipments, additional documentation requests, or exceptional customs assessments.

Lost or Delayed Shipments

If a shipment is lost or significantly delayed due to an error on our part, Thoson will take reasonable steps to resolve the issue, which may include a replacement or refund in accordance with our policies.

Tracking Information

Once an order has shipped, customers receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

Contact Information

For shipping questions, contact help@thoson.com.